Home>FAQ > Why do I get this message:“The vehicle program is not authorized. Please obtain the authorization” ?
If you have more than one Vident scanners, please make sure the TF cards are not mixed up. 

If you get the message after updating your scan tool, please make sure you selected the right serial number while updating the scanner. Please try to format the TF card and update the OS (operation system) only. Put the TF card back to the scanner and boot up the scanner to check if the message pop up again. If not, try to update all the rest files from iScanzilla. If the message pops up again, please send the product serial number and password to support@videnttech.com with a brief explanation of the problem you have.